Meet your patients before they walk through the door.

Cases reach your clinic matched to your services and availability, with symptoms, history and urgency already captured through PolkaVet triage.

Become a Founding Partner
See how it works

Featured & supported by

  • The Vet Practice Magazine
  • The University of Melbourne
  • Melbourne Entrepreneurial Centre

The admin starts before the appointment does.

Front desk and nursing staff field triage calls with incomplete information every day. PolkaVet moves more of that work upstream.

  1. Repetitive triage calls

    Owners call because they don’t know how urgent the problem is or where to go. Your team has to gather the history before they can work out the next step.

  2. Poor case matching

    Owners choose a clinic before they know what type of care their pet needs. Clinics spend time redirecting enquiries that don’t match their services or availability.

  3. Incomplete information

    When the owner reaches your clinic, your team often starts from the beginning. Symptoms, history and urgency still need to be established.

A vet in blue scrubs examining an older German Shepherd on the consult table
How it works

From owner uncertainty to a better-matched case.

PolkaVet handles more of the journey before it reaches your front desk.

Built by vets. Triage questions and pathways are developed with veterinarians, and PolkaVet is co-founded by a veterinary professional with over 6 years of experience.

  1. Guidance

    The owner answers structured, clinically relevant questions about what they’re seeing.

    At your clinicSymptoms and history are gathered before anyone picks up the phone.

  2. Next step

    PolkaVet turns those answers into a clear next step based on urgency and the type of care needed.

    At your clinicUrgency is established before the case is matched.

  3. Right care

    When clinic care is needed, PolkaVet matches the owner to a clinic that can actually see the case.

    At your clinicMatched on the care needed, your services and your availability.

  4. Know what’s coming before they arrive.

    The owner has already worked through the key questions. The relevant context reaches your team with the case.

    • Pet detailsName, species, age and relevant information.
    • Symptom summaryWhat the owner has reported through the triage flow.
    • Triage outcomeThe next step identified through the PolkaVet pathway.
    • Owner detailsContact information connected to the case.
    • Booking contextThe information your team needs to pick up the conversation without starting from zero.

    Clearer pre-arrival information. Less repetitive history-taking.

Owner triage screen: first, check for urgent signs, with an emergency checklist for Milo, a golden retriever
Owner triage screen
Owner next step screen
Owner match screen
New matched caseToday, 3:42 pm
Pet
Milo
Dog, Golden Retriever · 5 years · Male, desexed · 32 kg
Reported by owner

Not eating since yesterday morning. Vomited twice overnight. Still drinking water, quieter than usual. No known access to toxins.

Triage outcome
See a vet today

No emergency signs reported. Same-day GP appointment.

Owner
Name
Sarah Nguyen
Mobile
0412 ••• 318
Prefers
SMS
Booking context
Requested
Today, 5:30 pm
Matched on
Same-day GP availability
Distance
3.2 km

Example case. Details are illustrative.

What your team receives
For clinics

Built around the work your team is already doing.

PolkaVet handles more of the uncertainty before it reaches your clinic.

  1. Triage calls at the front desk

    Reduce triage admin

    Owners answer structured questions before they reach your clinic, reducing repetitive information gathering at the front desk.

  2. Enquiries your clinic can’t take

    Improve case matching

    PolkaVet matches the care needed with the services and availability your clinic can provide.

  3. Gaps in today’s appointment book

    Fill available appointments

    Make available capacity visible to owners whose cases are appropriate for your clinic.

  4. History taken from the beginning

    Start with more context

    See what the owner has reported before the patient arrives instead of beginning every conversation from zero.

Founding Partners

Help build PolkaVet around the way clinics actually work.

We’re onboarding our first clinic partners across Victoria and New South Wales. Founding Partners work directly with our team to shape the workflows they will use.

Become a Founding Partner

  1. Founding Partner pricing

    Secure preferential pricing as an early PolkaVet clinic partner.

  2. Early clinic presence

    Be among the first clinics available to matched owners in your area.

  3. Shape the workflow

    Give direct input into triage handover, matching and booking as we build.

  4. Direct founder access

    Work directly with the PolkaVet team through onboarding, testing and launch.

Meet your patients before they arrive.

Join PolkaVet as a Founding Partner and help shape how triage, case matching and pre-arrival handover work for your clinic.

We’ll contact you to arrange a 15 minute call with our founding team.